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AGL / Call Templates / FDV

Call Notes

Called xxx
  
Reason for call:  Owing amount
Notes:  
- 
-
-
End of Call  
  
-- -- --  
Customer is a part of our Migrations Sensitive Flag List  
Call is being made to advise on amounts, new changes to billing policy  
-- -- --

AGL / Call Templates / FDV

Text-to-Speech VM

AGL Telco, Please call 1300 399 245, Option 4

AGL / Call Templates / FDV

VM Notes

Left VM  
(text to speech)  
Advised via Email as well

AGL / Call Templates / FDV

Voicemail

Hi CUSTOMER_NAME,  
This is XXXXXX calling from the AGL Telco Support team,  
My call is in relation to your recently migrated internet account.  
  
In review of your account, we noticed an outstanding amount, and we wanted to discuss this with you to ensure nothing was missed.  
  
We will be sending you an Email about this also, but please consider calling direct to our team on 1300 399 245, then selecting Option 4.  
  
Thanks for your time.

AGL / Service Delivery / Missed Call

Email

Dear XXX,

Thanks for ordering your broadband with AGL Telco.

Please be advised our Customer Service Team have been trying to contact you in relation to your order that we have in the system and have not been able to reach you.

Unfortunately, we cannot proceed any further with your order until we have made contact with you.

Could you please call our team on 1300 399 245 (option 2) during business hours of Monday to Friday 8:00AM to 10pm AEST & Saturday 9am to 7pm to discuss this further.

AGL / Service Delivery / Missing Payment Info

VM Script

AGL Telco here. Reminder: we're yet to receive payment details for your NBN order. Please refer to an email we sent regarding required payment information or alternatively call us on 1300 399 245 option 2 to progress your order

AGL / Utility / Contact Hours

Department Hours

Connect: 8am – Midnight, 7 days (relocation and upgrades)
Activations: 8AM-10PM Mon- Fri, 9 AM-7 PM Sat
Order Support: 9 AM – 5 PM – Mon - Fri
Customer Service: 8am – Midnight, 7 days
Live Chat: 8am – Midnight, 7 days
Customer Care (Retention): 8am -7pm Mon - Fri
Complaints: 9am - 5pm Mon-Fri

AGL / Utility / Contact Points

International Number

+61 396 494 947

SPC / Utility / Contact Hours

Department Hours

Connect: 8am – Midnight, 7 days (relocation and upgrades)
Activations: 8AM-10PM Mon- Fri, 9 AM-7 PM Sat
Order Support: 9 AM – 5 PM – Mon - Fri
Customer Service: 8am – Midnight, 7 days
Live Chat: 8am – 6pm, Mon - Fri
Customer Care (Retention): 8am -7pm Mon - Fri
Complaints: 9am - 5pm Mon-Fri